Request a proxy
Why create an account?
Getting started is easy. If you already have an account, you can login here using your email address and password. If you need to sign-up for an account, we've made it simple:
Download the Banner Health App. Having this information at your fingertips makes managing your health easier. And, with our app available in the Apple App or Google Play stores, you can have all this important information with you at all times.
Virtual Visits. We can provide video visits across multiple care venues including primary care and specialists, Banner MD Anderson Cancer Center, Banner Alzheimer’s Institute and Banner Urgent Care. For more information, please contact your doctor’s office.
Questions? Need help logging in? Support is available Monday to Friday from 8 a.m. to 4:30 p.m. MDT at (480) 684-6000 or toll-free at (855) 355-6500.
You must be 18 years of age or older to create an account.
From a Banner Facility:
From your account dashboard:
Regulations do not allow you to view certain parts of the medical record for this age group. You can request copies of your minor’s medical record information by:
A fee may be assessed for locating and copying your record; you will be notified if any fees will be incurred. To reduce copy charges, you may request recent information or a specific document.
We require the information requested so that we can match you correctly with your record in our system.
The information you provided may be different than the information you gave at registration, or you may not have been seen at a Banner Facility or by a Banner provider. Please email us or call our support line.
Please verify that your email address is correct. If you are using the correct email address, you may need to reset your password.
To reset your password, please click on ‘reset my password’ button on the login page. It will redirect you to a new page where you will need to enter your account email address and click ‘Submit’.
After this step, an email should be on its way to your mailbox. Click on the email and enter your new password. You will see a success message once your password has been reset. Try to log in again and see if the issue still occurs.
If you have not received an email, please try logging into your account. You should see a screen that allows you to resend the email. If you do not see this option, the entered information may not match what is in our system. Please try to login again after a few minutes. If the issue persists, please email or call our support line.
If the link in your email has expired, please try logging into your account. You should see a screen that allows you to resend the email. You should see a success message telling you that an email is on its way. If you do not get this option, please email or call our support line.
If you need to make changes to your profile, please call our support line. We are working on improving this process to allow you to make changes electronically in the future.
If you need to change your password, please click on account settings on the top right menu, choose reset password and follow the directions.
For the best security, all passwords need to be at least 8 characters long and include the following:
If your account locks, please wait 30 minutes and try again. If that doesn’t work, please email or call our support line.
Two step verification is an extra layer of security that requires not only your user name and password, but one other piece of information that only you know. Banner supports three types of verification:
From account settings in the dashboard Profile, set the toggle to ON. Check the box(es) for the type of verification you would like to use. You may use any or all type()s. If you select more than one you will need to enter both during login.
Time-based One Time Password (TOTP) is a single use password that is generated by a third-party application you download on to your tablet or smartphone. You may select any third party of your choice, but one example is Google Authenticator, Microsoft Authenticator, FreeOTP, AndOTP and such.
There are many benefits of Two Step Verification including enhanced security, fraud prevention and additional protection if someone knows or guesses your user ID and password. It also allows you to setup the best method for you to secure your data such as Phone Call, Text Message and TOPT verification.
Currently, two step verification is strongly recommended but not required. This will become mandatory in the coming months as Banner moves to provide you with the most secure way to access your healthcare information.
Please call our support line if you encounter any of the issues below: